If game mechanics aren’t a necessity, and the vast range of features in expensive plans exceed your realistic needs, Happyfox might be the helpdesk for you. Nevertheless, at $69 per staff/month, Happyfox’s Enterprise plan might be the best-featured helpdesk subscription at that price point. While the platform natively integrates with several CRMs, users will require the API to integrate the helpdesk with their existing business applications.
The only downside is that Happyfox comes with a somewhat limited array of integrations. The highest level plan gets an uptime SLA. Happyfox’s mid-tier (Fantastic) and upper-tier (Enterprise) plans increase the depth of features - users gain more multibrand support, SLA notifications, satisfaction surveys, multi-lingual support and social media account integration. Mit Smartsupp Chat können Sie ein persönliches Gespräch mit Ihren Besuchern beginnen und diese zu zufriedenen Kunden machen.Wählen Sie eine der beliebtesten Chat-Lösungen in Europa, die von 283.000 Webshops und Websites verwendet wird.Detaillierte Besucherinformationen finden Sie im leistungsstarken Web-Dashboard. The same plan also allows for whitelisting, custom reports and 24/7 email support, among other features that larger helpdesk vendors will restrict to their more expensive plans. For example, while more established helpdesks allow multibrand knowledge bases as a paid add-on in mid-tier plans, Happyfox enables up to 3 brands for its lower-tier plan. While other platforms don’t have this requirement and offer bare-boned plans at lower rates than Happyfox’s cheapest plans, the features Happyfox offers for its prices match up well against its larger industry rivals. Happyfox subscriptions require a minimum of three users. (And not only for the variety in names for a helpdesk that doesn’t end in -desk.) Happyfox is a relatively lightweight, well-valued alternative to the major players and offers considerable ticket management features and multichannel integration at a budget friendlier to the average small business. Happyfox may not be the first helpdesk you think of when online ticketing comes to mind, but the platform has earned a considerable following in the five years since its launch. Educational organizations and non-profits are eligible for a special discount.
Happyfox chat alternative trial#
Intended Customers Small to Midsize Businesses, Enterprisesįree Trial 15-Day Free Trial on Fantastic Plan (Upon Request)Īll Available Plans & Services All Happyfox plans require a minimum of 3 helpdesk agents.
Since its founding, Happyfox has developed over 12,000 users across several countries spanning multiple industries. The platform is primarily coded in Python. Happyfox was designed with the ethos that the customer service experience could be pleasant for customers and agents alike the result was a cloud-based online ticketing system that enables users to create an outward facing knowledge base, support center and community forums. Happyfox was founded in 2011 by Shalin Jain, whose previous business ventures included an on-premise helpdesk solution.
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